Terms of Service

Last Updated: June 2026

Welcome to SILARA. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our platform.

By accessing, browsing, or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.

1. About SILARA

SILARA is an online jewellery brand offering silver jewellery, including gold-plated and rose gold-plated silver jewellery, through its website and other sales channels.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
The information you provide is accurate and complete.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.

However:

Actual product colors may vary slightly due to screen settings and photography.
Product dimensions and weights may have minor variations.
Handmade and crafted jewellery may contain slight variations that are not considered defects.

SILARA reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to:

Modify product pricing.
Correct pricing errors.
Refuse or cancel orders affected by pricing inaccuracies.

Payments are processed through secure third-party payment providers.

SILARA does not store complete credit card, debit card, UPI, or banking credentials.

5. Order Acceptance

Placing an order does not guarantee acceptance.

SILARA reserves the right to:

Accept or reject any order.
Limit quantities purchased.
Cancel suspicious or fraudulent transactions.
Cancel orders due to stock unavailability.
Cancel orders where pricing or listing errors have occurred.

In such cases, any eligible payment received will be refunded.

6. Shipping & Delivery

Delivery timelines provided on the website are estimates and may vary based on:

Location
Courier partner performance
Weather conditions
Public holidays
Unforeseen operational circumstances

SILARA shall not be liable for delays caused by third-party logistics providers or events beyond our control.

7. Return, Refund & Replacement

Returns, refunds, and replacements are governed by our separate Return & Refund Policy.

Please refer to the Return & Refund Policy available on our website for complete details.

8. Intellectual Property

All content on the website, including but not limited to:

Logos
Brand names
Product photographs
Product descriptions
Graphics
Videos
Website design
Text content

is the exclusive property of SILARA and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from SILARA.

9. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Disrupt website functionality.
Upload malicious code, viruses, or harmful software.
Engage in fraudulent activities.
Impersonate another person or entity.

Violation of these Terms may result in suspension or termination of access.

10. Reviews & User Content

Customers may submit reviews, feedback, and other content.

By submitting content, you grant SILARA a non-exclusive, royalty-free, perpetual right to use, reproduce, publish, modify, and display such content for business and marketing purposes.

SILARA reserves the right to remove content that is unlawful, offensive, misleading, or inappropriate.

11. Promotions & Discounts

Promotional offers, discount codes, and coupons:

May be subject to specific terms and conditions.
May not be combined unless explicitly stated.
May be withdrawn or modified at any time.

SILARA reserves the right to cancel promotional benefits obtained through misuse or technical errors.

12. Limitation of Liability

To the maximum extent permitted by law, SILARA shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of data
Business interruption

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. Warranty Disclaimer

Except as expressly stated, all products and services are provided on an "as is" and "as available" basis.

SILARA makes no warranties, express or implied, regarding:

Website availability
Error-free operation
Continuous access
Third-party services

14. Force Majeure

SILARA shall not be held responsible for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Government actions
Strikes
Internet failures
Transportation disruptions
Public emergencies

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

17. Changes to Terms

SILARA reserves the right to update or modify these Terms at any time without prior notice.

Any revised Terms will be posted on this page with an updated effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

18. Contact Information

For any questions regarding these Terms of Service, please contact:

SILARA

Email: care@silara.co

WhatsApp: +91 9346319894

Address: Surya Nagar Colony Road Bolarum Hyderabad, Telangana – 500010 India