Shipping Policy

Last Updated: June 2026

At SILARA, we are committed to delivering your jewellery safely and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and important information related to order fulfillment.

Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–3 business days.

Orders placed on Sundays, public holidays, or non-working days will be processed on the next business day.

During high-demand periods, festive seasons, sales events, or unforeseen circumstances, processing times may be slightly extended.

Shipping Coverage

We currently ship across India.

For international shipping inquiries, please chat with our customer support team before placing an order. The Link is in the footer. 

Delivery Timelines

Estimated delivery timelines:

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, and other factors beyond our control.

Shipping Charges

SILARA offers Free Shipping on all prepaid orders across India.

Any applicable shipping charges for special services, expedited delivery, or Cash on Delivery (if available) will be displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive:

  • Shipment Confirmation
  • Tracking Number
  • Courier Partner Details

Tracking information will be shared via Email, SMS, or WhatsApp based on the contact details provided during checkout.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact details
  • Customer unavailability
  • Refusal to accept delivery

the shipment may be returned to us.

Any re-shipping costs incurred due to incorrect customer information may be charged to the customer.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather disruptions
  • Natural calamities
  • Public holidays
  • Courier network issues
  • Government restrictions
  • High order volumes

SILARA shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Damaged Packages

If the outer package appears tampered with, damaged, or opened at the time of delivery, we recommend:

  1. Taking clear photographs before opening the package.
  2. Recording an unboxing video.
  3. Contacting us immediately.

Claims regarding damaged or incorrect products must be reported within 48 hours of delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

SILARA will not be responsible for delivery failures resulting from:

  • Incorrect address
  • Incorrect phone number
  • Incomplete delivery information

Additional shipping charges may apply for re-dispatch of returned shipments.

Lost Shipments

In the rare event that a shipment is lost in transit, SILARA will coordinate with the courier partner to investigate the matter.

Resolution may include:

  • Replacement of the product (subject to availability)
  • Refund of the order amount

after confirmation from the courier partner.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted and will be subject to our Return, Refund & Replacement Policy.

Contact Us

For any shipping-related questions, please contact us:

SILARA

Email: care@silara.co

WhatsApp: +91 9346319894

Address: Surya Nagar Colony Road Bolarum Hyderabad, Telangana – 500010 India