Return and refund policy
At SILARA, we strive to ensure that every order reaches you in perfect condition. As jewellery is a personal and delicate product category, we only accept returns under specific circumstances.
Eligibility for Return or Replacement
Returns or replacements will only be accepted if:
- The product received is damaged upon delivery.
- The product received is different from the item ordered.
To be eligible, the issue must be reported within 48 hours of delivery along with:
- Order number
- Clear images/videos of the product
- Images of the packaging received
Our team will review the request and verify the claim before approving a return or replacement.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Change of mind
- Personal preference
- Products that have been used, worn, altered, or damaged after delivery
- Gift purchases where the recipient does not wish to keep the product
Refund Process
Once the returned product is received and inspected, and the claim is approved, the refund will be processed to the original payment method.
Refunds are generally processed within 5–7 business days subject to approval.
Replacement Process
For approved claims involving damaged or incorrect products, SILARA will arrange a replacement at no additional cost, subject to product availability.
If the same product is unavailable, a refund will be processed.
Contact Us
For any return, replacement, or refund-related assistance, please contact:
Email: returns@silara.co
Please include your order number and supporting images/videos to help us resolve your concern quickly.