Privacy policy

Last Updated: June 2026

At SILARA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, communicate with us, or otherwise interact with our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Information that identifies you directly, including:

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Account Information
Gift Message Details (if provided)

Order Information

When you place an order, we may collect:

Products purchased
Order value
Transaction details
Payment status
Shipping information
Order history

Payment Information

Payments are securely processed through trusted payment gateways. SILARA does not store your complete credit card, debit card, UPI, net banking, or payment credentials on our servers.

Device & Usage Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Activity
Pages Visited
Referral Sources
Session Data

How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Provide customer support
Send order confirmations and shipping updates
Verify transactions and prevent fraud
Improve website performance and customer experience
Personalize product recommendations
Respond to inquiries and support requests
Comply with legal and regulatory obligations

Marketing Communications

With your consent, we may send:

Promotional Emails
WhatsApp Updates
Special Offers
Product Launch Announcements
Festival Campaigns
Cart Recovery Reminders

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing performance
Enhance shopping experiences

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers required to operate our business, including:

Shopify
Payment Gateway Providers
Shipping & Logistics Partners
Marketing Service Providers
Analytics Providers
Legal and Regulatory Authorities when required by law

These third parties are permitted to use your information only for the services they provide on our behalf.

Shopify Platform

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products and services.

Your information may be processed through Shopify's systems to facilitate:

Order Processing
Payment Processing
Website Operations
Security Monitoring
Fraud Prevention

For more information, please review Shopify's Privacy Policy.

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we take commercially reasonable precautions, no online platform can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Maintain business records
Comply with legal obligations
Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent
Request information regarding how your data is used

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites.

SILARA is not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of those websites before sharing any information.