Terms & Condition

Overview

This website is operated by Silara Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Silara Jewellery. Silara Jewellery offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, without express written permission by us.

Section 3 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon without consulting more accurate, primary sources.

Section 4 - Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

Section 5 - Products or services

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to our Return & Exchange Policy.

We make every effort to display as accurately as possible the colors and images of our products, but cannot guarantee your device’s display accuracy.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

Section 6 - Accuracy of billing and account information

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Section 7 - Optional tools

We may provide access to third-party tools over which we have no control or input. You acknowledge that such tools are provided “as is” without warranties of any kind.

Section 8 - Third-party links

Certain content, products, and services may include materials from third-parties. We are not responsible for any third-party materials, websites, or services and recommend you review their policies carefully before engaging.

Section 9 - User comments, feedback and other submissions

If you send creative ideas, suggestions, or other materials, you agree we may use them without restriction, compensation, or obligation. You are solely responsible for the accuracy of your comments and submissions.

Section 10 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 - Errors, inaccuracies and omissions

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.

Section 12 - Prohibited uses

You are prohibited from using the site or its content for unlawful purposes, to solicit others for unlawful acts, to infringe upon intellectual property rights, to harass, abuse, defame, or to upload malicious code.

Section 13 - Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

Our products and services are provided “as is” and “as available” without warranties of any kind, except those explicitly mentioned in the product description.

Section 14 - Indemnification

You agree to indemnify and hold harmless Silara Jewellery, its affiliates, officers, employees, and partners from any claim or demand made due to your breach of these Terms.

Section 15 - Severability

If any provision is found unenforceable, the remainder of the Terms will continue in effect.

Section 16 - Termination

These Terms of Service are effective unless and until terminated by either you or us.

Section 17 - Entire agreement

These Terms of Service, along with any policies posted on the site, constitute the entire agreement between you and us.

Section 18 - Governing law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Disputes, if any, shall be subject to the jurisdiction of the courts located in Hyderabad, Telangana, India.

Section 19 - Changes to terms of service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms at our discretion.

Section 20 - Contact information

Questions about the Terms of Service should be sent to us at care@silara.co

Our Address
Silara Jewellery
2-2-124/56/1 Surya Nagar Colony Road
Secunderabad, Hyderabad – 500010
Telangana, India

Section 21 - Additional terms and conditions for jewellery

  • 7-Day Returns: Items can be returned within 7 days from delivery, subject to successful inspection of the items and submission of return packaging video. Personalised and Made-To-Order products are not eligible for 7-day returns unless defective.
  • Claims: Any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video showing the original outer seal.
  • Inspection: Products returned for exchange/buyback will be subject to quality inspection. Defective or damaged products may be rejected.
  • Warranty: A limited 6-month warranty is offered on Silver jewellery covering manufacturing defects only. Damage due to mishandling or wear and tear is not covered.
  • Exclusions: Coins and certain categories may not be eligible for returns, exchange, or warranty.